Interoperability Strategy Leader

About This Role

This pivotal role leads and communicates the enterprise-wide interoperability strategy for Aetna, balancing strategic foresight with pragmatic, incremental progress to shape a more connected health experience. It convenes product owners, business leaders, and cross-functional teams to synthesize roadmaps, identify gaps, and drive a unified vision for best-in-class solutions. The role also translates complex technical and policy concepts into actionable narratives for senior leadership and the broader organization.

Responsibilities

• Develop, align, and communicate a unified interoperability strategy across all Aetna business lines, ensuring integration of emerging and existing solutions.
• Synthesize and maintain a comprehensive, enterprise-wide view of all interoperability and platform roadmaps; identify synergies, dependencies, and opportunities for consolidation or acceleration.
• Convene and align product owners, business leaders, and key stakeholders to ensure strategic alignment and resource optimization.
• Build and maintain strong relationships with internal and external stakeholders, including national provider networks, to drive adoption and execution of interoperability strategies at scale.
• Advise on the intersection of technology, policy, and business, providing guidance on standards (FHIR, HL7, X12, NCPDP) and regulatory trends.
• Lead the creation of executive-level, human-readable strategy materials that abstract and synthesize technical and operational roadmaps for leadership audiences.
• Represent and communicate interoperability strategy across the CVS Health enterprise and externally to the market, including industry forums and with vendor partners.
• Serve as a visible leader and ambassador for Aetna’s interoperability vision and present across business units and externally.
• Guide long-term planning (3–5 years), balancing immediate tactical needs with future-state vision and supporting initiatives.
• Evaluate and recommend technologies and vendors, leveraging deep market and standards knowledge to ensure Aetna remains at the forefront of interoperability innovation.
• Provide strategic recommendations for resource allocation, convergence, and simplification—ensuring investments are maximized and value is realized.
• Facilitate and convene productive, sometimes difficult, conversations using a variety of facilitation models; drive consensus and momentum in complex, matrixed environments.

Requirements

• 8–10 years’ experience in U.S. healthcare technology
• Deep exposure to interoperability standards, vendor landscape, and product/program management
• Demonstrated experience working across cross-functional teams and driving outcomes in large, complex, matrixed organizations
• Strong understanding of policy, regulatory, and technology intersections in healthcare
• Direct experience with standards development organizations and FHIR (Fast Healthcare Interoperable Resources) and Implementation Guides
• Proven ability to separate tactics from long-term strategy, drive organizational alignment, and deliver results through influence rather than authority
• Experience leading cross-functional teams, managing complex stakeholder environments, and building collaborative partnerships with technology, product, quality, revenue integrity, and interfacing tools teams
• Deep understanding of provider and payer workflows—including prior authorization, clinical data exchange, population health, and member experience optimization
• Exceptional communication skills, with experience translating technical content into executive-level strategy and storytelling
• High emotional intelligence, adaptability, and skill in synthesizing and summarizing complex, sometimes conflicting, information from multiple sources
• Expertise in software development lifecycle, flexible roadmap creation, and user-centered product design
• Ability to crosswalk between technical requirements and end-user experience, simplifying and designing for usability and impact
• Skilled at describing the “art of the possible” and future vision, while remaining pragmatic and focused on incremental, measurable progress
• Proven ability to facilitate and convene productive, challenging conversations, using a variety of facilitation models to drive consensus and action

Qualifications

• 8–10 years’ experience in U.S. healthcare technology, with deep exposure to interoperability standards, vendor landscape, and product/program management.

Nice to Have

• Direct experience with Aetna or other large payer/provider organizations
• Track record of driving large-scale transformation in healthcare technology and interoperability
• Experience representing organizational strategy at industry forums, with vendors, and to executive leadership

Skills

* Required skills

Benefits