Inside Sales Representative

About This Role

The Inside Sales Representative supports Thorp Controls' sales team by managing customer relationships, processing quotes and orders, and responding to inquiries to ensure a seamless customer experience.

Responsibilities

• Serve as primary point of contact for customers via phone, email, and internal systems
• Analyze customer requirements and recommend appropriate products or solutions
• Create, process, and follow up on customer quotations in coordination with Outside Sales and Vendors
• Enter and manage sales orders accurately and efficiently
• Track and communicate order status, lead times, and delivery updates to customers
• Utilize CRM and ERP systems to document customer interactions, opportunities, and activities
• Support Outside Sales by prospecting for new clients, preparing quotes, coordinating pricing, and assisting with account management
• Develop strong working relationships with customers, vendors, and internal teams
• Maintain product and vendor knowledge to effectively support customer needs
• Strive to exceed customer expectations through responsiveness, accuracy, and professionalism

Requirements

• High School Diploma or equivalent
• Strong attention to detail and organizational skills
• Results-driven with a customer-first mindset
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to work independently while collaborating effectively as part of a team
• Proficient in Microsoft Office (Outlook, Word, Excel) and CRM/ERP systems

Qualifications

• High School Diploma or equivalent is required, Associate’s or Bachelor’s Degree, trade school, or technical education is preferred
• 2+ years of Inside Sales, customer service, or industrial distribution experience preferred

Nice to Have

• Associate’s or Bachelor’s Degree, trade school, or technical education
• 2+ years of Inside Sales, customer service, or industrial distribution experience
• Experience in the automation, electrical, or industrial supply industry

Skills

* Required skills