Inside Sales Representative

About This Role

The Inside Sales Representative will communicate directly with customers to schedule in-home product demonstrations and drive direct-to-consumer sales for walk-in tubs. This role involves managing warm leads, nurturing customers through the sales cycle, and utilizing provided scripts to ensure a high-quality customer experience.

Responsibilities

• Schedule in-home product demonstrations and installations nationwide
• Manage inbound and outbound calls to qualify customer interest and convert inquiries into appointments
• Follow up on warm leads from multiple channels
• Use internal computer systems for data entry, tracking, and customer management
• Move prospects through all phases of the appointment-setting cycle
• Work with cross-functional teams to ensure smooth scheduling and handoffs
• Participate in regular training to enhance sales and product expertise
• Overcome objections with confidence and maintain a strong sales mindset

Requirements

• Customer service
• Customer support
• Appointment scheduling / appointment setting
• Inside sales
• Sales (inbound/outbound)
• Call center experience
• Data entry
• Lead follow-up
• Collections or collections customer service
• Sales support
• Proficiency with Windows-based applications

Qualifications

• High School Diploma or GED
• Minimum 1 year of collections or sales experience (retail, call center, financial services, etc.)

Nice to Have

• Outbound calling
• Cold calling
• Inside sales support
• Additional collections experience

Skills

* Required skills

Benefits