Inside Sales Representative

About This Role

The Inside Sales Representative, Inbound will handle incoming calls from existing and potential First American customers, providing essential support and driving sales through cross-selling and up-selling efforts.

Responsibilities

• Answer calls from inquiring homeowners, existing customers, agents, brokers, and title/escrow customers
• Troubleshoot inbound calls from existing customers and redirect to proper departments as required
• Process Real Estate Applications/contracts and various contractual changes
• Process auto-renewal preventions, send Real Estate invoices, and handle seller's coverage cancellations
• Verify and update all homeowner contact information and ensure detailed documentation of customer interactions
• Consistently perform compliant wrap-ups and maintain knowledge of company products, pricing, and promotions
• Keep abreast of industry, contract coverage and limits, processes and procedures

Requirements

• High School Diploma or equivalent
• 1-3 years inbound call center sales experience
• Consistently meeting department minimum expectations
• Excellent customer service, oral, written communication and listening skills
• Excellent organizational skills (Multi-tasking, prioritizing and follow up)
• Ability to work under pressure and remain flexible to changing schedules and demands
• Ability to apply common sense, understanding and problem solving
• Type minimum of 45 words per minute
• Working knowledge of Windows and Microsoft Office
• Basic math skills

Qualifications

• High School Diploma or equivalent
• 1-3 years inbound call center sales experience

Nice to Have

• Knowledge of the real estate or mortgage industry

Skills

* Required skills

Benefits