Implementation Specialist
RemotePosted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Implement the DrChrono solution for customers by providing training and consulting, managing the project for on-time delivery, and ensuring customers are confident using the software.
Responsibilities
- Host webinar training sessions joined by multiple customer stakeholders
- Serve as the customer’s main point of contact for a 60-90-day period
- Manage the overall implementation project to ensure on-time delivery
- Provide consultancy to both new and existing customers on best practices in using the software
- Respond promptly to inbound phone calls and emails
- Identify and escalate priority issues
- Manage 20-30+ customer projects simultaneously
- Become a product specialist to others within the organization
- Provide creative solutions to meet customers’ unique needs
Requirements
- 2+ years experience in the healthcare industry (preferably Healthcare Tech)
- Experience in customer implementation, customer success, account management, solutions engineering, consulting or sales role
- Familiarity with APIs
- Strong bedside-like manner
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Impeccable time management skills
Qualifications
- An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
- At least 2 years of experience working in the healthcare industry, preferably in Healthcare Tech
Skills
* Required skills
Benefits
About EverCommerce
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention.