Implementation Specialist

About This Role

Implement the DrChrono solution for customers by providing training and consulting, managing the project for on-time delivery, and ensuring customers are confident using the software.

Responsibilities

• Host webinar training sessions joined by multiple customer stakeholders
• Serve as the customer’s main point of contact for a 60-90-day period
• Manage the overall implementation project to ensure on-time delivery
• Provide consultancy to both new and existing customers on best practices in using the software
• Respond promptly to inbound phone calls and emails
• Identify and escalate priority issues
• Manage 20-30+ customer projects simultaneously
• Become a product specialist to others within the organization
• Provide creative solutions to meet customers’ unique needs

Requirements

• 2+ years experience in the healthcare industry (preferably Healthcare Tech)
• Experience in customer implementation, customer success, account management, solutions engineering, consulting or sales role
• Familiarity with APIs
• Strong bedside-like manner
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Impeccable time management skills

Qualifications

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
• At least 2 years of experience working in the healthcare industry, preferably in Healthcare Tech

Skills

* Required skills

Benefits