Implementation Specialist
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Provide technical support and drive successful adoption of legal case management software like Smokeball for law firms managing wildfire homeowners and property loss, as well as personal injury loss claims. Oversee back-end IT management, data handling, and product adoption across internal teams.
Responsibilities
- Provide technical support for Smokeball and similar legal case management software tools, resolving issues and supporting users as they adopt new digital workflows
- Oversee data entry, extraction, and management to ensure accuracy and integrity for homeowners and property loss claim files
- Generate and deliver data reports to support legal teams handling case reviews and compliance requirements
- Leverage background in database management to administer platform settings, facilitate migrations, and organize claim data securely
- Collaborate with legal professionals to implement the case management software, educate users, and maximize utilization of system features
- Troubleshoot platform issues, provide proactive solutions, and document user guides and best practices for ongoing product adoption
- Stay informed about legal technology trends to support operational and compliance goals
Requirements
- Demonstrated experience with Smokeball or similar legal case management software
- Familiarity with databases and proficient in data entry, extraction, management, and reporting tasks
- Proven ability to lead implementation of legal technology platforms and drive successful product adoption within legal teams
- Strong communication skills, including end-user training and technical documentation
- Ability to work independently and manage multiple priorities for contract engagements
Skills
* Required skills
Benefits
About Robert Half
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They offer contract, temporary and permanent placement solutions across various fields.