Application Trainer

About This Role

Deliver engaging and effective software application training to new and existing customers for an alarm monitoring and business management software company. This role supports successful onboarding and product adoption by providing clear instruction and essential product knowledge across a suite of solutions.

Responsibilities

• Deliver high-level application training to business management customers, virtually or in-person
• Lead customer training engagements, onboarding new clients on core software functionality
• Deliver the full training portfolio, including system setup, administration, and application usage
• Assess customers’ existing business processes and workflows and provide guidance on transitioning to Bold Group solutions
• Consult with customers to identify implementation use cases, user roles, workflows, and application requirements
• Partner with the Learning & Development team to develop, maintain, and manage client-facing training materials
• Advise customers on process improvements and best practices to maximize product adoption and satisfaction
• Collaborate with Customer Success to deliver in-application training and solutions for at-risk customers
• Serve as a subject matter expert (SME) for Bold Group applications, supporting Sales and Marketing teams as needed
• Maintain up-to-date knowledge of Bold Group products, technologies, and industry trends

Requirements

• 5+ years of experience in software application consulting, software training, professional services, product-focused sales, or a related customer-facing role
• Strong understanding of security industry best practices or the ability to quickly develop industry expertise
• Proven experience delivering customer-facing software application training
• Ability to clearly and effectively communicate complex technical concepts to users with varying levels of technical knowledge
• Excellent communication, presentation, and influencing skills
• Strong analytical and problem-solving skills
• Exceptional organizational and time management skills
• Highly self-motivated, results-driven, and comfortable working independently
• Customer-focused mindset with a strong desire to exceed expectations

Qualifications

• 5+ years of experience in software application consulting, software training, professional services, product-focused sales, or a related customer-facing role

Nice to Have

• Experience in a technical role within the alarm monitoring or business management software industry
• Familiarity with Bold Group business management systems such as Managely, SedonaOffice, or AlarmBiller
• Hands-on experience with ERP implementations, including system configuration, installation, Go-Live support, and a working knowledge of accounting processes
• Ability to travel within the U.S. and Canada

Skills

* Required skills

Benefits