Digital Customer Success Manager

About This Role

This role involves building strong customer relationships, driving product adoption, and identifying growth opportunities by understanding customer needs and acting as an expert on EverHealth platforms to ensure customer success and loyalty.

Responsibilities

• Facilitate and problem-solve, building internal and external relationships focused on enabling customer growth, satisfaction, and product loyalty
• Develop strong relationships with key stakeholders of customers to ensure the best possible customer experience
• Monitor customer’s usage of product(s) and services to help grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio
• Become an expert on the EverHealth Platforms, maintaining a deep understanding of the technology and products
• Maintain general knowledge of the EverHealth portfolio of products and how they add value to customers
• Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics

Requirements

• 2-4 years relevant service/relationship management experience
• Experience handling multiple tasks

Qualifications

• Bachelor’s Degree preferred
• 2-4 years relevant service/relationship management experience

Nice to Have

• Prior SaaS account management experience
• Healthcare industry experience

Benefits