Implementation Manager - Level 1
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Upload Your ResumeAbout This Role
As a Meltwater Implementation Manager, you will facilitate a seamless onboarding experience for new clients, ensuring swift adoption of key features and customized training. This role involves close collaboration with internal teams and clients to ensure precise solution installation and configuration that exceeds expectations.
Responsibilities
- Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for accounts
- Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription
- Lead and manage client implementations to ensure smooth transitions
- Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms
- Assist in configuring and setting up the application to meet clients' desired outcomes effectively
- Construct and manage complex Boolean logic queries and analytics for insightful data extraction
- Develop customized reports and dashboards tailored to individual client parameters
- Conduct both online and in-person training sessions to facilitate platform proficiency among clients
- Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans
- Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions
Requirements
- Minimum of 1 year of relevant experience in a client-facing role within software support
- Executive presence, coupled with excellent verbal and written communication skills
- Empathy and an innate ability to understand customer needs
- Business acumen and a comprehensive understanding of diverse departmental and industry requirements
- Customer-centric mindset
- Strong problem-solving skills and exceptional organizational abilities
- Demonstrated proficiency in presentation skills
- Deep understanding of and passion for media, news, and current affairs
- Experience in crafting complex Boolean queries
- Excellent written and verbal communication skills in English
- Ability to legally work in the country of hire
Qualifications
- A Bachelor's degree or higher
- Minimum of 1 year of relevant experience in a client-facing role within software support
Skills
* Required skills
Benefits
About Meltwater
Meltwater is a company that empowers over 27,000 customers globally to analyze billions of pieces of data daily, enabling better business decisions. They foster a culture of continuous growth and development with a diverse team of over 2,300 employees across 50 locations in 25 countries.