House Security Crew Leader

About This Role

Supervise the day-to-day operations of the House Security Team, ensuring authorized access to Biltmore House and the Historic Zone while maintaining a safe and gracious environment for guests and staff. Assist leadership with access control functions and staff development.

Responsibilities

• Supervise the day to day operations of the House Security Team
• Assist leadership with Biltmore House and Historic Zone access control functions
• Ensure only authorized vendors, guests, and staff enter the Historic Zone safely and expeditiously
• Interact positively with all guests, vendors, and employees in guest contact areas
• Be approachable, anticipate guest needs, and answer questions about the Estate
• Perform duties in a professional manner, maintaining Biltmore's Gracious Hospitality
• Provide front line management of security personnel, handling issues when supervisors are unavailable
• Conduct daily roll call/briefing of officers, ensuring timely arrival, proper uniform, and daily briefing
• Provide support for staff development, engage in performance management, and assist with staff hiring and training
• Develop and maintain staff daily rotations

Requirements

• At least 19 years of age
• Valid driver’s license
• High school diploma
• At least 2 years of similar experience in guest services support, safety, security, or a related field
• At least 1 year prior leadership experience in safety/security in attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service
• Ability to handle multiple guest service situations professionally
• Excellent interpersonal and communication skills
• Strong organizational, planning and time management skills
• Proactive, exercises good judgment
• Working knowledge of PC software applications (Microsoft Word, Excel, Outlook, Power Point)
• Ability to work nights, weekends, and holidays
• Ability to pass a physical

Qualifications

• High school diploma required. Two or Four year degree preferred.
• At least 2 years of similar experience in guest services support, safety, security, or related field, with at least 1 year prior leadership experience in attractions, hospitality, or upscale hotel/resort security with a guest service focus.

Nice to Have

• Two or Four year degree
• Related training or certifications

Skills

* Required skills

Certifications