Hospitality Liaison

About This Role

Coordinate and facilitate lobby operations and guest service activities to support patient and family-centered care. Monitor overall service delivery and convey strategic messages consistent with a culture of patient-centeredness and hospitality.

Responsibilities

• Proactively identify operations needing improvement and collaborate with multiple support service departments to ensure optimal lobby operations and guest service activities.
• Monitor all lobby amenities, functions and appearance.
• Provide sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations; escalate issues to appropriate departments and/or management, as required.
• Respond quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information.
• Monitor and assist discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.
• Ensure availability of wheelchair services to incoming and outgoing patients and visitors.

Requirements

• High School Diploma or equivalent
• 1-3 years of relevant experience

Qualifications

• High School Diploma or equivalent
• 1-3 years of relevant experience