Highly Experienced Service Advisor

About This Role

As a Service Outfitter, you will guide customers through service visits, introduce them to RV accessories and upgrades, and support the parts department. This customer-facing role involves achieving sales targets, ensuring customer satisfaction, and coordinating inventory.

Responsibilities

• Welcome and assist customers during service check-ins, walk-ins, and parts inquiries
• Proactively recommend relevant upgrades, add-ons, accessories, and parts solutions
• Accurately quote prices, book service appointments, and process parts transactions
• Assist in monitoring, organizing, and replenishing parts inventory
• Keep customers informed on their unit’s progress, parts orders, and any new opportunities
• Maintain timely and professional communication throughout the customer journey
• Use CRM, scheduling, and inventory tools to track leads, appointments, and sales outcomes
• Support team members across both service and parts departments and participate in ongoing sales and service training

Requirements

• Retail, service, or parts sales experience
• Strong communication and persuasion skills with a consultative approach
• Highly motivated by commissions and performance-based pay
• Skilled at multitasking in a dynamic, fast-moving environment
• Positive, professional demeanor and appearance
• Team-oriented with the ability to work independently
• Availability to work Saturdays
• Ability to pass a background check and drug test

Qualifications

• Retail, service, or parts sales experience (automotive, powersports, or outdoor gear is a plus)

Skills

* Required skills

Benefits