Help Desk Support Specialist

About This Role

This Help Desk Support Specialist role involves providing day-to-day technical support for a local company in Phoenix, troubleshooting hardware/software issues, and assisting with new system setups.

Responsibilities

• Handle day to day technical support across the organization
• Troubleshoot hardware/software issues
• Support end users
• Assist with new system setups
• Perform end-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)
• Administer Active Directory (user setups, password resets, permissions, group policies)
• Provide Office 365 and Exchange support
• Handle networking basics (VPNs, printers, connectivity, DNS/DHCP)
• Manage hardware setup and inventory (laptops, peripherals, imaging)

Requirements

• 1-3 years of experience in Help Desk or IT Support
• Proficient with Windows 10/11
• Proficient with Office 365
• Proficient with Active Directory
• Strong communication and customer service mindset
• Basic understanding of networking fundamentals
• Experience with ticketing systems like ServiceNow, Jira, or Freshservice

Qualifications

• 1-3 years of experience in Help Desk or IT Support

Nice to Have

• CompTIA A+ or similar certification
• Familiarity with Intune or MDM platforms
• Exposure to Azure AD or hybrid environments
• Experience supporting both on-site and remote users

Skills

* Required skills

Benefits