Healthcare Call Center Representative

About This Role

As a Healthcare Call Center Representative, you will handle inbound calls, answer questions about prior authorizations and general inquiries, and accurately update customer information. You will deliver exceptional customer service in a fast-paced call center environment.

Responsibilities

• Handle inbound and occasional follow-up calls in a fast-paced call center environment
• Answer questions about prior authorizations, general inquiries, and confidential information
• Accurately enter and update customer information across multiple systems
• Deliver top-notch customer service with professionalism and attention to detail
• Manage 50–100 calls per day, depending on complexity
• Use various programs to track and document customer interactions

Requirements

• 1+ year of recent high-volume call center experience
• Strong customer service and multitasking abilities
• Typing speed of at least 30 WPM
• Comfort navigating multiple computer systems

Qualifications

• 1+ year of recent high-volume call center experience (within the last 2–3 years)

Nice to Have

• Call center experience
• Data entry accuracy
• Computer proficiency

Benefits