Health Unit Coordinator - NICU

About This Role

This role provides daily operational and administrative support for the NICU unit and outpatient services, acting as a resource for clinical personnel and coordinating information systems, environmental, admitting, and clerical functions. The position ensures efficient patient flow and proper management of patient data.

Responsibilities

• Operate and maintain unit information systems including medical record integrity, forms management, and timely response to faxes, mail, and patient data accuracy.
• Ensure timely completion of patient admissions, discharges, transfers, and short stay documentation.
• Demonstrate fiscal responsibility with patient charges, rental equipment, and charge capture procedures, while maintaining clerical supply levels.
• Ensure all areas are organized, safe, accessible, effective, and efficient for patients, families, visitors, and employees.
• Maintain awareness of patient location and monitor traffic flow at the front desk and on the unit.
• Assist with compliance of visitor policies and applying arm bands for parents/caregivers.
• Report maintenance and environmental service needs to appropriate divisions and follow-up to assure completion.
• Collaborate with clinical, admitting, information systems, and environmental services staff to coordinate efficient patient flow.
• Identify system problems and utilize strategies for resolutions.
• Respond to communication system/patient alarms with a sense of urgency.
• Review and revise staffing information.
• Actively participate as a front-line example of extraordinary customer service and satisfaction using Cincinnati Children's CARES behaviors.
• Interact with parents/guardians to obtain non-clinical information as requested.
• Ensure and review timeliness, accuracy, availability, and security of information (i.e. HIPAA, Informed Consent, Advanced Directive for patients 18 or older).

Requirements

• High school diploma or equivalent

Qualifications

• High school diploma or equivalent
• No directly related experience required