Guest Services Associate

About This Role

The Guest Services Associate provides essential wayfinding, communication, and support services to all individuals entering the facility, ensuring a helpful, safe, and supportive experience. This role collaborates with clinical teams to optimize patient flow and uphold a culture of excellence and compassionate care.

Responsibilities

• Provide wayfinding assistance, communicate services, and promptly respond to inquiries
• Ensure a helpful, safe and supportive experience for all people entering the facility
• Oversee entrances, arrivals at procedural areas, and maintain designated areas and equipment (wheelchairs, PPE stations)
• Address customer service issues effectively
• Partner with and support clinical teams for efficient and safe patient flow, visitation, and customer service
• Provide a culture of excellence and culturally appropriate, compassionate care
• Collaborate with team members to achieve patient experience goals and operational and strategic initiatives

Requirements

• 3 years experience in customer service and/or healthcare environment
• Experience working directly with patients and clinical teams
• Demonstrated proficiency in computer programs such as customer databases, Microsoft Office, scheduling and/or reservation systems
• Demonstrated conflict management and problem solving skills
• Telecommunication skills and proficiency using multi-line phone and cell phone

Qualifications

• Associate degree or direct healthcare experience considered
• 3 years experience in customer service and/or healthcare environment

Skills

* Required skills

Benefits