Guest Services Associate

About This Role

As a Guest Services Associate on the swing shift at Club Wyndham Bali Hai Villas, you will extend hospitality by providing excellent service and a friendly welcome to make guests' vacations memorable, from registration to checkout.

Responsibilities

• Provide warm welcomes to guests from around the world
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
• Process cash and credit card transactions strictly following established procedures
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
• Reserve and confirm reservations for individuals and/or groups
• Provide guests with room rate quotes
• Respond to guest inquiries and concerns as quickly and completely as possible

Requirements

• Professional appearance and a positive, can-do attitude
• Excellent communication skills with the ability to read, write and understand English
• Ability to solve problems with minimal supervision
• Basic math skills and knowledge of proper cash handling procedures
• Ability to multitask and work in a fast paced environment
• Strong attention to detail and organization skills
• Basic computer and office skills

Qualifications

• Entry level

Benefits