Guest Services Associate II

About This Role

As a Guest Services Associate II, you will provide excellent service and a friendly welcome to guests, ensuring memorable vacations from registration to checkout. Your responsibilities include managing reservations, processing transactions, and responding to guest inquiries.

Responsibilities

• Welcome guests warmly and guide them through the registration process
• Issue unit keys and provide information about the resort and local attractions
• Process cash and credit card transactions following established procedures
• Balance cash receipts and complete other cashier/money handling responsibilities
• Complete check-out procedures and verify charges in guest folios
• Reserve and confirm reservations for individuals and/or groups
• Provide guests with room rate quotes
• Respond to guest inquiries and concerns quickly and completely

Requirements

• Professional appearance and a positive, can-do attitude
• Excellent communication skills with the ability to read, write and understand English
• Ability to solve problems with minimal supervision
• Basic math skills and knowledge of proper cash handling procedures
• Ability to multitask and work in a fast paced environment
• Strong attention to detail and organization skills
• Basic computer and office skills

Benefits