Guest Services Associate II
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
As a Guest Services Associate II, you will provide excellent service and a friendly welcome to guests, ensuring memorable vacations from registration to checkout. Your responsibilities include managing reservations, processing transactions, and responding to guest inquiries.
Responsibilities
- Welcome guests warmly and guide them through the registration process
- Issue unit keys and provide information about the resort and local attractions
- Process cash and credit card transactions following established procedures
- Balance cash receipts and complete other cashier/money handling responsibilities
- Complete check-out procedures and verify charges in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns quickly and completely
Requirements
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with minimal supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Strong attention to detail and organization skills
- Basic computer and office skills
Benefits
About Travel + Leisure Co.
The world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands, focused on helping people put the world on vacation.