Guest Service Agent

About This Role

As a Guest Service Agent, you will provide exceptional service to guests at a luxury waterfront hotel and marina, handling check-ins, reservations, and inquiries. This role involves ensuring a seamless guest experience and supporting marina operations.

Responsibilities

• Welcome and assist guests with check-in, check-out, and concierge services, ensuring a seamless experience
• Provide exceptional customer service, responding to inquiries about the hotel, marina, and Boston attractions
• Handle reservations, phone calls, and guest requests with professionalism and efficiency
• Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition
• Process payments, handle invoices, and maintain accurate records in all of the inn and marina software
• Cross-train to assist with marina and heart-of-the-house responsibilities
• Assist with special guest requests, VIP services, and marina operations as needed

Requirements

• Ability to read, write, speak and communicate effectively in English
• Ability to multi-task, stay organized, and handle busy shifts with a smile
• Ability to sit and stand for periods of time, lift, push, pull and carry up to 20 lbs
• A problem-solver who can think on their feet and deliver solutions with confidence

Qualifications

• Previous hospitality or customer service experience is a plus, but not required.

Nice to Have

• Previous hospitality or customer service experience
• Bilingual

Benefits