Guest Service Agent

About This Role

As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences.

Responsibilities

• Greet and welcome guests upon arrival and departure in a professional and courteous manner.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
• Manage reservations, cancellations, and room assignments using the hotel’s reservation system.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and handle billing transactions securely and accurately.
• Maintain cleanliness and organization of the front desk area.
• Promote hotel services, amenities, and local attractions to guests.

Requirements

• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and a positive attitude
• Availability to work flexible hours, including nights, weekends, and holidays

Qualifications

• Minimum of 1 year experience in guest service or hospitality preferred.

Nice to Have

• Minimum of (1) year experience in guest service or hospitality
• Proficiency with computers and reservation software

Benefits