Group Product Operations Manager

About This Role

Drive the development and optimization of product operations, ensuring effective delivery of strategic goals. Collaborate with multiple teams to enhance processes, improve execution, and raise operational standards for product management and launches.

Responsibilities

• Design and continuously improve core processes and operating standards for product operations
• Define and evolve product planning, building, launching, and review processes at scale
• Develop a hands-on understanding of product suite and workflows to support Product Managers
• Build and maintain tools for consistent product execution across the organization
• Translate strategic leadership initiatives into clear execution models
• Establish quality standards for product documentation and team rituals
• Define collaboration processes with stakeholders like Product Marketing and Support
• Ensure effective internal communication regarding product launches and updates
• Lead change management for new systems, ensuring smooth adoption and measurable improvements
• Manage and evolve the Product Operations tool stack for effective workflows
• Lead and develop a team of Product Operations managers

Requirements

• 8+ years of experience in Product Operations, Product Management, or similar roles
• 2+ years of experience in people management, including hiring and coaching
• Proven experience in scaling product development processes and operating frameworks
• Ability to design and implement systems and workflows adopted across large teams
• Strong strategic thinking with hands-on execution capability
• Experience collaborating with Product, Engineering, Design, and Support teams
• Demonstrated ability to drive alignment and influence without direct authority
• Excellent communication skills for creating clear narratives
• Experience managing high-performing teams
• Comfortable working with data and dashboards for visibility and improvement

Qualifications

• 8+ years of experience in Product Operations, Product Management, or similar roles, with 2+ years in people management

Benefits