General Manager

About This Role

Manage the overall performance and operations of a WhiteWater Express location, focusing on driving revenue growth, ensuring efficiency, and fostering a positive team culture through effective leadership and staff development.

Responsibilities

• Cultivate a positive, customer-focused workplace culture through coaching and leadership growth
• Lead by example, fostering a team-oriented environment where every employee feels empowered to lead
• Recruit, hire, train, and develop outstanding team members while managing performance and retention
• Deliver a safe, clean, and 5-star experience for customers and employees
• Address and resolve customer and employee concerns while promoting a respectful environment
• Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales
• Create and communicate schedules for daily and weekly operations
• Ensure completion of all maintenance tasks, store cleanliness, and compliance with site standards
• Troubleshoot equipment and partner with Facilities and IT to resolve issues quickly
• Uphold company policies and enforce safety protocols across all operations
• Drive revenue growth through team development and effective customer interactions
• Utilize KPI tools to increase membership revenue and retention
• Manage controllable costs with the support of your Area Director and insights from Business Intelligence dashboards
• Perform payroll tasks, including reviewing and approving employee hours, ensuring accuracy and compliance with company policies
• Handle hiring, training, performance management, and employee development
• Enforce company policies, procedures, and compliance standards

Requirements

• High school diploma or equivalent
• 1-3 years of management experience in retail, hospitality, or another fast-paced environment
• Experience supervising teams of 8-12 employees
• Strong leadership and management capabilities with proven sales acumen
• Excellent verbal and written communication skills with conflict-resolution abilities
• Proficient in Microsoft Office Suite, Google Workspace, and POS systems
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail

Qualifications

• A high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration.
• 1-3 years of management experience in retail, hospitality, or another fast-paced environment, supervising teams of 8-12 employees.

Skills

* Required skills

Benefits