General Manager, Sheraton Waikiki Beach Resort

About This Role

This role is the primary strategic business leader for the Sheraton Waikiki Beach Resort, overseeing all operational aspects to ensure guest and employee satisfaction, financial growth, and a strong return on investment. The General Manager will drive service strategy implementation, sales initiatives, and talent development within the property.

Responsibilities

• Function as the primary strategic business leader of the property
• Verify implementation of service strategy and initiatives to exceed guest expectations and increase profit
• Hold property leadership team accountable for strategy execution and guide their professional development
• Ensure sales engines are leveraged and initiate proactive sales activities to generate demand
• Build owner loyalty through proactive communication, expectation management, and solid business results
• Be actively involved in the local community and build strong relationships with officials, businesses, and customers
• Develop business plans designed to maximize property customer satisfaction, profitability, and market share
• Work closely with the Sales and Marketing team to develop revenue generating strategies
• Create a cohesive and high-performance Executive Committee and provide coaching
• Review business related data and analyze information to proactively address changing market conditions
• Ensure all employees are treated fairly and with respect, fostering an open communication environment
• Work with the Revenue Management team to develop effective pricing strategies and maximize yield
• Build strong rapport with property owners, keeping them informed of brand initiatives and performance
• Interact with guests and other customers frequently to obtain feedback and improve service delivery
• Verify property compliance with legal, safety, operations, labor, and Marriott brand standards

Requirements

• 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 8 years experience OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 6 years experience in management operations, sales and marketing, finance and accounting, or related professional area

Qualifications

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
• 6+ years’ experience in management operations, sales and marketing, finance and accounting, or related professional area; General Manager experience in limited or full-service property preferred

Nice to Have

• General Manager experience in limited or full-service property
• Ability and willingness to work flexible hours including weekends, holidays and late nights
• Property industry work experience, demonstrating progressive career growth and exceptional performance

Benefits