General Manager

About This Role

This senior leadership role oversees all operational, administrative, and commercial activities, ensuring alignment with Radiant Global Logistics’ policies, processes, and strategic objectives. The General Manager has full accountability for station performance, including sales growth, cartage, international and domestic freight forwarding, warehouse operations (WMS), financial results (P&L), and employee development.

Responsibilities

• Recruit, train, develop, and retain employees to meet department and organizational standards
• Provide ongoing performance management, including coaching, disciplinary actions, terminations, and compensation recommendations
• Assign and prioritize work related daily operations and special projects to the team
• Establish and enforce operational standards related to ROI, cost control, waste reduction, quality, safety, and on-time delivery
• Develop and implement operational policies covering shipping and receiving, capacity planning, materials usage, productivity, safety, customer satisfaction, and employee relations
• Lead and grow a sales organization capable of achieving revenue targets and expanding Radiant’s service offerings
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and employee engagement
• Develop and execute the Annual Operations Business Plan in alignment with sales, marketing, finance, and administrative objectives
• Manage the station’s operating budget and ensure compliance with company financial policies
• Educate department managers on financial accountability and budget management

Requirements

• High school diploma or equivalent
• 4+ years’ experience in logistics
• 5+ years’ experience in a management or leadership role
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Working knowledge of Transportation Management Systems (TMS), and Warehouse Management Systems (WMS)
• Strong customer service orientation
• Excellent verbal and written communication skills
• Proven problem-solving and decision-making capabilities
• Strong negotiation and analytical skills
• Valid driver’s license

Qualifications

• High school diploma or equivalent required. Associate or bachelor’s degree in business, logistics or international trade is preferred.
• Minimum of 4 years’ experience in logistics and minimum of 5 years’ experience is in a management or leadership role.

Nice to Have

• Associate or bachelor’s degree in business, logistics or international trade
• Freight Forwarding experience
• Working knowledge of SAP or CargoWise

Skills

* Required skills

Benefits