General Manager

About This Role

This General Manager role is a senior leadership position responsible for the safe, compliant, and profitable operation of a station, overseeing all operational, administrative, and commercial activities. This role will drive sales growth, manage financial results, and lead high-performing teams, ensuring alignment with company policies and strategic objectives.

Responsibilities

• Recruit, train, develop, and retain employees to meet department and organizational standards
• Provide ongoing performance management, including coaching, disciplinary actions, terminations, and compensation recommendations
• Assign and prioritize daily operations and special projects work to the team
• Communicate relevant industry, operational, and company updates to leadership and team members
• Develop and manage station staffing plans and labor budgets
• Review, approve, and monitor employee timekeeping and attendance
• Establish and enforce operational standards related to ROI, cost control, waste reduction, quality, safety, and on-time delivery
• Develop and implement operational policies covering shipping and receiving, capacity planning, materials usage, productivity, safety, customer satisfaction, and employee relations
• Lead and grow a sales organization capable of achieving revenue targets and expanding service offerings
• Design and execute strategic business plans that grow the customer base and increase profitability

Requirements

• High school diploma or equivalent
• 4+ years’ experience in logistics
• 5+ years’ experience in a management or leadership role
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Working knowledge of Transportation Management Systems (TMS) and Warehouse Management Systems (WMS)
• Strong customer service orientation
• Excellent verbal and written communication skills
• Proven problem-solving and decision-making capabilities
• Strong negotiation and analytical skills
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
• Ability to travel domestically and internationally as needed
• Valid driver’s license

Qualifications

• High school diploma or equivalent required, Associate or Bachelor’s degree in business, logistics or international trade is preferred
• Minimum of 4 years’ experience in logistics and a minimum of 5 years’ experience in a management or leadership role

Nice to Have

• Associate or Bachelor’s degree in business, logistics or international trade
• Freight Forwarding experience
• Strong understanding of market conditions and revenue drivers

Skills

* Required skills

Benefits