General Manager, Quick Quack Car Wash

About This Role

Lead and manage the operations of a Quick Quack Car Wash location, driving sales, overseeing P&L, and developing a team to deliver world-class customer service. This role focuses on inspiring success and ensuring high-quality car wash experiences.

Responsibilities

• Hire and retain a team of smart, kind, and driven people
• Invest time to help each team member achieve personal and professional goals
• Provide regular feedback to improve skills and leadership abilities
• Grow top-line revenue and membership through enthusiastic customer interaction
• Ensure a clean and safe environment for team and guests
• Learn about car wash soaps and equipment
• Collaborate with maintenance experts to maintain soap and equipment
• Work outdoors with the team, teaching, coaching, and inspiring
• Provide customers with a positive experience worth talking about
• Ensure compliance with all policies and procedures through meetings and training
• Handle discipline and termination of team members in accordance with policy
• Train and develop team members in service, cashiering, and safety
• Oversee productivity, breaks, and daily scheduling of team members
• Monitor location financials and contribute to reaching financial goals
• Prepare and handle daily cash deposits
• Order, stock, and maintain merchandise and inventory
• Handle vehicle damage claims with urgency
• Ensure location is clean and well-maintained, performing general housekeeping as needed
• Assist customers in locating products, resolving complaints, or providing information
• Properly use membership approach when interacting with new customers

Requirements

• Strong leadership and communication skills
• Record of developing Team Members and Leaders
• Self-motivated and results-driven leader
• Record of driving results (revenue, EBITDA, etc.)
• Excellent customer service skills
• Ability to read, count, and write accurately
• Ability to work various hours, weekends, and holidays
• Ability to smile and maintain a clean appearance as per dress and grooming standards
• Experience hiring and training team members
• Experience managing cost/expenses/scheduling
• Ability to ensure product and location represent company standards
• Responsible and familiar with Profit and Loss Statements

Qualifications

• High school diploma or equivalent, college degree preferred
• 2+ years of experience being responsible for the results of a high-performing store, location, or company.

Nice to Have

• Experience leading a membership model
• Experience managing a preventative maintenance program or similar
• Retail experience

Benefits