General Manager

About This Role

Control and manage the day-to-day operations of Troy's, a unique venue offering gourmet food, signature cocktails, and live music within Texas Live!. Ensure high standards of customer service, financial profitability, compliance, and staff management.

Responsibilities

• Control day-to-day operations within company policies and guidelines
• Maintain a professional company image, including cleanliness and appearance standards
• Manage service contracts with outside vendors, including entertainment vendors
• Prepare Ops Statements and other financial disclosures, taking appropriate actions
• Control Profit & Loss through cash control, inventory management, labor management, and financial reporting
• Ensure daily deposits, safe counts, and cash security
• Maintain cost of goods sold, nightly comps, nightly recap reports, and safe audits by overseeing inventory counts
• Respond to customer service needs to provide the highest standards of service
• Complete financial and personnel/payroll related administrative duties accurately and on time
• Recruit, interview, hire, train, supervise, motivate, and discipline team management members
• Ensure all staff is properly trained and equipped to perform their job functions
• Ensure a safe working and guest environment to reduce injury and accidents
• Represent the venue professionally to the community-at-large

Requirements

• High School Diploma or GED
• 5+ years' experience in restaurant/nightclub management
• Must speak fluent English
• Good people management skills
• Communication and listening skills
• Ability to lead a team and communicate efficiently, both verbally and in writing
• Flexible and adaptable to change
• Demonstrated time management and organizational skills
• Internally motivated and detail oriented
• Passion for teaching others
• Exceptional time management and organization skills
• Ability to work a flexible work schedule including evenings, weekends and holidays
• Must be at least 21 years of age

Qualifications

• High School Diploma or GED required; 4 year college degree or equivalent with course work in restaurant management, preferred.
• At least 5 years' experience in restaurant/nightclub management, multi-unit management a plus.

Nice to Have

• 4 year college degree or equivalent with course work in restaurant management
• Multi-unit management experience
• Other languages preferred