General Manager

About This Role

This role involves overseeing the day-to-day operations of a dispensary, including staffing, inventory management, compliance, and customer service. The General Manager will lead a team, ensure a positive patient experience, and drive revenue while maintaining compliance with state regulations.

Responsibilities

• Hire, train, and develop a passionate team focused on medical cannabis and service
• Lead by example in service, dedication, pace, positivity, and energy
• Mentor, motivate, and inspire the team through training and performance reviews
• Implement and maintain policies and procedures for customer service, staff, inventory, cash handling, and compliance
• Identify and develop process improvements for company growth
• Maintain thoughtful store scheduling to drive revenue and control overhead costs
• Perform daily inventory audits and ensure accuracy of sales records
• Develop strong vendor relationships and manage inventory levels
• Ensure accuracy for all front and back-of-house cash handling
• Guide patients and employees with cannabis recommendations, dosing, and consumption methods
• Handle employee or customer concerns, interfacing with regional and other teams
• Maintain thorough understanding of cannabis forms, chemical composition, effects, and quality metrics
• Abide by city and state cannabis regulations at all times
• Manage deliveries, purchase orders, and maintain accurate records
• Maintain neatness, organization, and cleanliness of the entire store
• Attract customers through visual merchandising and display ideas

Requirements

• High School diploma or GED
• 5+ years dispensary, call center, retail, sales, hospitality, or customer service experience
• Excellent computer and technical skills (web browsers, retail POS systems, credit card terminals)
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Ability to comfortably perform arithmetic operations and high-volume cash handling

Qualifications

• High School diploma or General Education Development (GED) required, Associate or Bachelor’s degree in any field preferred
• Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience

Nice to Have

• Associate or Bachelor’s degree in any field
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality

Skills

* Required skills

Benefits