General Manager

About This Role

The General Manager is responsible for overseeing the overall operations and financial profitability of the hotel, ensuring high guest satisfaction, brand standards execution, and fostering a positive team culture. This role involves leading various departments, managing human resources functions, and upholding the Brandt culture.

Responsibilities

• Oversee service quality, operational efficiency, guest satisfaction, and financial measurements.
• Lead operations of housekeeping, front desk, food & beverage, sales, and engineering departments.
• Ensure all departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility, supervising work activities of all employees.
• Ensure staff receive proper training, including safety and standard operating procedures.
• Manage human resources functions by controlling turnover, motivating employees, and focusing on development and retention.
• Protect hotel assets by enforcing and maintaining preventative maintenance programs.
• Respond to guest requests and complaints timely, efficiently, appropriately, and in a friendly manner.
• Comply with all brand initiatives and standards.
• Allocate funds, authorize expenditures, and assist in budget planning.
• Produce required monthly financial reports and monitor hotel performance against budget.
• Assist in creating and ensuring a realistic and attainable strategic business plan with operational and profitability objectives.
• Responsible for all hotel inventories and par levels, approving all purchase orders.
• Participate in hotel sales efforts and processes by daily interaction with the Sales Manager.
• Conduct regular staff and employee meetings.
• Facilitate open employee communication and respond to grievances appropriately.
• Coordinate capital improvement projects to maintain and upgrade quality standards and property image.

Requirements

• Knowledge of hospitality industry and business management fields
• Proficient in speaking, reading, writing, and comprehending English
• Proficient computer skills including MS Office products
• Knowledge of sales process, client base, and general market knowledge
• Knowledge of revenue management and ability to forecast business
• Basic to advanced knowledge of budget development, analysis, and monthly financial analysis

Nice to Have

• Ability to speak other languages
• Knowledge of brand operating systems

Skills

* Required skills

Benefits