Frozen Food/Dept Leader

About This Role

The Frozen Food/Department Leader will create an outstanding customer experience by providing exceptional service and maintaining a safe and clean environment. This role assists the department manager in achieving sales and profit goals while upholding quality assurance standards and fostering excellent customer service.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create a welcoming environment for customers by answering questions and making product suggestions.
• Maintain knowledge of products sold within the department to assist customers effectively.
• Inform customers of frozen food specials and recommend items.
• Check product quality, ensuring freshness and addressing "sell by" dates.
• Label, stock, and inventory department merchandise.
• Report product ordering and shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures are maintained in cases and coolers, and logs are kept.
• Reinforce safety programs, comply with procedures, and report unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting repair needs.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity.
• Perform essential functions of the position with or without reasonable accommodation.

Requirements

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Qualifications

• Entry level position.

Nice to Have

• Retail experience
• Second language (speaking, reading and/or writing)

Benefits