Front End/Relief Assistant Department Leader

About This Role

The Front End/Relief Assistant Department Leader is responsible for providing excellent customer service, assisting in the efficient management of the department, and assuming full management responsibilities in the absence of the Manager and Assistant Manager. This role focuses on maximizing financial opportunities and upholding company values.

Responsibilities

• Deliver and encourage excellent customer service
• Guarantee fast and friendly checkout service by assisting customers and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations, system problems, and cashier needs, including performing cashier functions
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments, complaints, and requests
• Complete customer incident and associate incident/accident report forms
• Work with associates to manage all common associate areas to ensure they are inviting and reflect "Our People Are Great"

Requirements

• Minimum 18 years of age (19 in Idaho and Alaska)
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Ability to maintain confidentiality

Qualifications

• High school diploma or general education degree (GED) plus industry experience
• Minimum six months of cashier experience and one to two years related retail experience; or combination of relevant education and experience.

Nice to Have

• Knowledge of company policies, procedures, and organizational structure

Benefits

Certifications