Front End/Relief Assistant Department Leader

About This Role

This role involves providing excellent customer service, assisting in department management, and maximizing financial opportunities. The Assistant Department Leader will also assume management responsibilities in the absence of the Manager and Assistant Manager.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms
• Work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great"

Requirements

• Minimum 18 years of age (19 in Idaho and Alaska)
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis
• Ability to travel independently on a rare basis
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects

Qualifications

• High school diploma or general education degree (GED) or combination of relevant education and experience
• Minimum six months of cashier experience and one-two years related retail experience

Nice to Have

• Knowledge of company policies, procedures, and organizational structure

Benefits

Certifications