Front End/Department Leader

About This Role

Lead the Front-end Department to deliver exceptional customer service, achieve sales and profit goals, and ensure a safe and clean environment. Direct and supervise all functions while maintaining company standards and best practices.

Responsibilities

• Promote trust and respect among associates
• Communicate company, department, and job-specific information
• Collaborate with associates and promote teamwork to achieve goals
• Create a welcoming environment for customers, answering product questions
• Maintain records and paperwork for company and federal compliance (Anti-money Laundering)
• Monitor and control supply expenses for the department
• Manage cash control, sales, cash items, and store records
• Manage scheduling of Front-end associates for adequate department coverage
• Assist store management in preparing budget, profit and loss reviews
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Implement period promotional plan for the department
• Stay current with present, future, seasonal, and special ads
• Monitor and control expenses for the department
• Maintain awareness of inventory/stocking conditions
• Ensure department associates are current and compliant with company training standards
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs, comply with procedures, and notify management of unsafe conditions
• Practice preventive maintenance by inspecting equipment and notifying appropriate manager of repairs needed
• Notify management of customer or employee accidents
• Report all safety risks, issues, and illegal activity
• Adhere to all local, state, and federal laws, and company guidelines
• Supervise and coach direct reports, complete performance reviews

Requirements

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Retail or Customer Service experience
• Front-end experience

Qualifications

• High school diploma or equivalent

Nice to Have

• Front-end Supervisor experience
• Management experience
• Retail experience
• Second language: speaking, reading and/or writing

Benefits