Front Desk Host

About This Role

This role is responsible for welcoming guests in a friendly and positive manner, managing guest registrations, and handling financial transactions at Dollywood's HeartSong Lodge & Resort.

Responsibilities

• Welcome guests in a friendly, upbeat, and positive manner, solves minor problems, and ensures guests have a great stay
• Enter data into the computer, including some minor accounting functions
• Register guests in and out of the conference center/resort
• Establish and secure proper guest credit. Handle any billing questions and inquiries
• Utilize customer service skills to help solve guest-related problems within scope of authority
• Answer and direct all incoming calls and in-house calls received on the main switchboard console promptly and efficiently
• Take messages as required and deliver accordingly
• Make hospitality calls for new arrivals nightly
• Perform all accounting duties including posting charges, account settlements, and shift closing
• Maintain the front lobby area, ensuring cleanliness at all times
• Coordinate guest recreation as needed. Assist Conference Planning staff as needed
• Maintain accurate daily event information
• Maintain daily posting of event sheet
• Maintain supply of informational brochures, flyers, and maps
• Maintain current knowledge of events in the area, points of interest, and services in the area
• Have comprehensive knowledge of the park hours and special events

Requirements

• At least six (6) months directly related front desk experience
• High school diploma or equivalent
• Must be at least 18 years of age
• Basic computer knowledge and usage
• Ability to pass a background check and drug screen

Qualifications

• High school diploma or equivalent
• At least six (6) months directly related front desk experience required. Previous experience in a hospitality environment strongly preferred.

Nice to Have

• Previous experience in a hospitality environment