Front Desk Host
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Upload Your ResumeAbout This Role
Serve as a Front Desk Host at Dollywood's DreamMore Resort & Spa, assisting guests with check-in and check-out, addressing their needs and questions, and providing excellent customer service. This role aims to create meaningful experiences for guests in the Great Smoky Mountains.
Responsibilities
- Welcome guests in a friendly, upbeat, and positive manner
- Solve minor problems and ensure guests have a great stay
- Enter data for guest registration and perform minor accounting functions
- Register guests in and out of the conference center/resort
- Establish and secure proper guest credit, handle billing questions and inquiries
- Utilize customer service skills to solve guest-related problems within scope of authority
- Answer and direct all incoming and in-house calls on the main switchboard console promptly and efficiently
- Take and deliver messages as required
- Make hospitality calls for new arrivals nightly
- Perform all accounting duties including posting charges, account settlements, and shift closing
- Maintain the front lobby area, ensuring cleanliness at all times
- Coordinate guest recreation and assist Conference Planning staff as needed
- Maintain accurate daily event information and posting of event sheets
- Maintain supply of informational brochures, flyers, and maps
- Maintain current knowledge of events, points of interest, and services in the area
- Possess comprehensive knowledge of park hours and special events
Requirements
- High school diploma or equivalent
- Six (6) months directly related front desk experience
- Must be at least 18 years of age
- Ability to successfully pass a background check and drug screen
- Basic computer knowledge and usage
- Ability to display and live out Lead with Love qualities (patient, kind, humble, respectful, selfless, forgiving, honest, committed)
- Ability to make a friendly impression and genuinely care for guests
- Ability to promote and support a “team” work environment
Qualifications
- High school diploma or equivalent
- At least six (6) months directly related front desk experience required
Nice to Have
- Previous experience in a hospitality environment
Skills
* Required skills
About The Dollywood Company
The Dollywood Company is a fast-growing resort business, expanding its footprint to over 1200 rooms across five resorts at Dollywood, located in the Great Smoky Mountains of East Tennessee.