Front Desk Coordinator

About This Role

This role involves greeting patients, scheduling appointments, answering calls, and managing administrative records to ensure smooth office operations and a positive patient experience.

Responsibilities

• Ensure patients feel welcome upon arrival by delivering quality and compassionate care
• Answer incoming calls, take messages, and perform patient outreach in a courteous and professional manner
• Obtain and file patients' charts, and assist patients as needed
• Maintain daily office operations by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolve issues, collect co-pays, and schedule patient appointments
• Perform office opening and closing procedures as needed
• Assist in comforting patients and maintaining the reception area

Requirements

• Bilingual (English/Spanish)
• Excellent verbal and written communication skills
• Exceptional organizational and time-management skills
• Ability to multi-task
• Adaptability and flexibility in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused with ability to work under pressure
• Solution-oriented mindset
• Strong sense of urgency and focus in accomplishing tasks

Qualifications

• 1+ years of relevant medical administrative experience, preferred

Nice to Have

• 1+ years of relevant medical administrative experience
• Experience with medical insurance/verification
• Knowledge of medical terminology & procedures
• Experience with EMR
• Strong computer knowledge and Windows programs including Microsoft Word/Excel

Skills

* Required skills