Front Desk Coordinator

About This Role

The Front Desk Coordinator sets the tone for each patient's visit by greeting them, managing administrative tasks, and ensuring the office runs smoothly. This role requires building professional relationships with patients and the clinical team while protecting patient privacy.

Responsibilities

• Make patients feel welcome by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients courteously and professionally
• Obtain and file patient charts, and assist patients as needed
• Maintain daily office operations by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolve issues, collect co pays, and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area

Requirements

• Bilingual (English/Spanish)

Qualifications

• 1+ years of relevant medical administrative experience preferred

Nice to Have

• 1+ years of relevant medical administrative experience
• Experience with medical insurance/verification
• Knowledge of medical terminology & procedures
• Experience with EMR
• Strong computer knowledge and windows programs including Microsoft Word/Excel

Skills

* Required skills