Front Desk Coordinator

About This Role

The Front Desk Coordinator greets patients, schedules appointments, answers phones, and manages administrative records. This role is crucial for creating a positive patient experience and ensuring smooth office operations within a clinical practice management setting.

Responsibilities

• Welcome patients with quality and compassionate care
• Answer incoming calls, take messages, and perform patient outreach
• Obtain and file patient charts and assist patients as needed
• Maintain daily office operations according to standard procedures and guidelines
• Contribute to team efforts by smoothly transitioning into daily roles
• Protect patient privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolve issues, collect co-pays, and schedule patient appointments
• Perform opening and closing procedures for the office as needed
• Assist in comforting patients and maintaining the reception area

Requirements

• Bilingual (English/Spanish)
• Excellent verbal and written communication
• Outstanding customer service skills
• Exceptional organizational and time-management skills
• Ability to multi-task
• Adaptability and flexibility in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused with an ability to work under pressure
• Solution-oriented mindset
• Strong sense of urgency and focus in accomplishing tasks

Qualifications

• 1+ years of relevant medical administrative experience preferred

Nice to Have

• Experience with medical insurance/verification
• Knowledge of medical terminology and procedures
• Experience with EMR
• Strong computer knowledge and Microsoft Word/Excel proficiency

Skills

* Required skills