Founding Customer Success Manager
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role will maximize customer satisfaction and retention for an AI-powered brand protection software company, leading the customer journey from onboarding through renewal while managing a global enforcement team.
Responsibilities
- Own onboarding, adoption, and renewal workflows
- Ensure smooth handoffs, proactive communication, and high customer satisfaction
- Lead onboarding calls, check ins, optimization conversations, and QBRs
- Handle escalations and communicate resolutions clearly
- Proactively identify at risk accounts and execute retention strategies
- Support renewals, expansions, and upsell opportunities
- Lead and develop a team of enforcement specialists
- Train the team on evolving policies, regulations, and workflows
- Build scalable customer success playbooks, including onboarding, QBRs, renewals, escalations, and communications
- Represent the customer voice in product and process decisions
Requirements
- 2 to 5 years of experience in Customer Success, Strategy, or Operations
- Experience in a startup or high growth SaaS environment
- Proven ability to build processes, playbooks, or onboarding systems from scratch
- Strong communication skills and comfort working with senior stakeholders
- Self-starter who thrives in fast paced environments and takes ownership
Qualifications
- 2 to 5 years of experience in Customer Success, Strategy, or Operations
About The Tech Recruiters
Building AI powered brand protection software for eCommerce companies to detect and remove counterfeit listings, impersonation, and copycat activity across online marketplaces, social platforms, and the open web.