Field Service Engineer

About This Role

This role is for a Field Service Engineer who will troubleshoot and maintain industrial automation systems for clients, focusing on electrical/mechanical components and software controls. The role requires a methodical problem-solver comfortable with travel and independent work in production environments.

Responsibilities

• Diagnose issues that cross mechanical, electrical, and software boundaries
• Work under pressure in live production environments, ensuring system stability and recommending optimizations
• Interface with HMI/SCADA systems, interpreting alarms, faults, and logs
• Utilize remote support tools, logs, backups, and version control practices
• Identify and address safety risks around automated equipment, adhering to LOTO and PPE guidelines
• Maintain professionalism on customer sites, even during outages or escalations
• Explain technical issues in plain language to operators and maintenance staff
• Document work clearly, including service reports, root cause analysis, corrective actions, and recommendations
• Support knowledge transfer to customer teams
• Accept travel, irregular hours, and on-call support as part of the role

Requirements

• Strong background in industrial automation, electrical/mechanical troubleshooting, or mechatronics
• Hands-on experience with PLC-controlled systems (Siemens preferred; Rockwell acceptable)
• Comfortable reading electrical schematics, network diagrams, and mechanical drawings
• Working knowledge of VFDs and servo drives
• Working knowledge of sensors (photo-eyes, encoders, proximity switches, safety devices)
• Working knowledge of industrial networks (Profinet, Ethernet/IP, Profibus)
• Working knowledge of conveyors, lifts, elevators, palletizers, shuttles, and AGVs/LGVs
• Solid mechanical aptitude: chains, belts, gearboxes, bearings, alignment, and tolerances
• Methodical, logic-driven problem solver who understands systems
• Familiar with HMI/SCADA systems and interpreting alarms, faults, and logs
• Basic understanding of PLC logic flow
• Comfortable interfacing with remote support tools, logs, backups, and version control practices
• Strong safety mindset (LOTO, PPE, risk awareness)
• Able to explain technical issues in plain language to operators and maintenance staff
• Confident interacting with operators, maintenance technicians, maintenance leadership, and plant management
• Self-directed and comfortable working independently in the field
• Organized and disciplined with tools, parts, documentation, and follow-ups

Qualifications

• 3-7+ years of experience in industrial maintenance, automation service, controls technician roles, or material handling/manufacturing environments

Nice to Have

• Experience in food & beverage, CPG, or high-throughput logistics environments

Skills

* Required skills