Enterprise Solution Consultant - R&D

About This Role

Benchling's Enterprise Solution Consultants are the primary solution leads for Benchling’s largest customers and prospects, deploying solutions into complex enterprise IT environments. This highly visible role partners with external and internal teams to develop optimal solutions that maximize customer value. The Enterprise SC is a pre-sales role, working closely with sales leadership, account executives, professional services, and product leaders to present the best solutions.

Responsibilities

• Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions
• Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
• Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape
• Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues
• Manage customer questions and objections and resolve concerns, ensuring the solution is presented competitively, with awareness of alternatives including build in house
• Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
• Provide leadership by creating reusable solutions, content, and trainings for key areas, working with the extended team to ensure success and mentor other SCs

Requirements

• PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field
• 4+ years of work experience, ideally customer facing
• Comfortable with Life Sciences R&D processes and scientific concepts
• Experience with enterprise SaaS solutions
• Adept at working with internal and external leaders and stakeholders
• Capacity to effectively model scientific data and craft solutions based on product knowledge and industry best practices
• Understanding of research technology generally adopted by biopharma companies
• Agile and adaptable mentality
• Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers

Qualifications

• PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field
• Minimum of 4 years of work experience, ideally customer facing

Nice to Have

• Experience with scientific/informatics software such as LIMS, ELN, or others
• Experience in demonstrating scientific software in a pre-sales setting
• Prior experience in demonstrating and supporting research instruments, reagents or software

Skills

* Required skills

Benefits