Enterprise Delivery Strategist

About This Role

As an Enterprise Delivery Strategist, you will be the custodian of value delivered to Loop AI's enterprise customers through its finance product, Balance. This role focuses on optimizing key metrics like time to value, engagement, and outcomes for restaurant chains using Loop's AI-powered back-office intelligence software.

Responsibilities

• Own key customer value metrics for Loop’s finance product, Balance
• Build playbooks for sales and customer support functions
• Oversee internal processes across analytics, product surfaces, content, and communications to ensure 10-star value delivery to customers
• Manage internal processes for monitoring and improving agentic workflows, including evals, system prompts, template creation, and agentic workflows for customers
• Collaborate with Go-to-Market (GTM) and Customer Success teams to own implementation and business roadmaps, considering business and customer needs

Requirements

• 8-12 years of experience in finance, F,P&A or accounting in D2C, E-commerce, CPG, hospitality or restaurant industry
• Experience as a Senior financial controller, senior manager or director of finance, managing the lifecycle across accounting, F,P&A & treasury
• Ability to break complex problems into smaller parts and build necessary processes and systems
• Ability to think metrics, funnels and dashboards
• Demonstrated leadership and IC roles in previous experience
• Ability to understand complex customer/business problem statements and make tradeoffs for customer outcomes
• Demonstrates radical ownership, customer obsession, and ability to move fast to solve problems

Qualifications

• 8-12 years of experience in a finance, F,P&A or accounting role in a direct to consumer brand or in the E-commerce, CPG, hospitality or the restaurant industry

Skills

* Required skills

Certifications