Emergency Response Dispatcher

About This Role

This dispatcher role is a critical part of a 24/7 call center, handling both PBX functions and emergency communications during medical, facility, security, and weather-related events. The position requires balancing excellent customer service with quick and decisive emergency response.

Responsibilities

• Support a centralized 24-hour call center for medical, facility, security, and weather-related emergencies
• Answer, document, and dispatch emergency line calls according to established protocols
• Initiate notifications via required modalities (Emergency Notification System, overhead paging) with high accuracy
• Clearly and correctly conduct overhead page announcements
• Quickly ascertain caller requests and accurately route calls
• Monitor various alarm systems (Fire alarms, infant abduction, nurse call) and respond accordingly
• Report irregularities from monitored systems to appropriate personnel
• Respond to after-hours calls for covered practices and page staff/providers as needed
• Perform other call center answering and call routing functions
• Be available for on-call shifts and mandatory overtime

Requirements

• Demonstrated customer service experience
• Computer and data entry proficiency
• Ability to maintain a professional demeanor and adhere to dispatch protocols
• Ability to remain calm and effective during busy, high-stress situations
• Demonstrated written and oral communication skills

Qualifications

• Entry level with demonstrated customer service experience.

Nice to Have

• Previous experience in a call center
• High School Diploma or GED