e-Commerce Clerk

About This Role

The e-Commerce Clerk is responsible for accurately selecting and gathering products for customers' online orders, ensuring freshness and quality. This role involves processing payments, delivering orders to customers, and providing a positive customer service experience.

Responsibilities

• Select and gather products for customers' on-line orders with attention to freshness and quality
• Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars
• Provide a positive customer service experience that encourages return online shopping
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Initiate and complete selection process for customers’ on-line orders, ensuring quality and freshness
• Communicate with customers via a portable phone in a professional and timely manner
• Retrieve each customer’s order from all staging locations and ensure order accuracy
• Process the orders through the point of sale (POS) system
• Follow policies and procedures for appropriate substitutions and communicate them to customers
• Maintain organization and cleanliness of staging areas and equipment
• Inspect equipment and notify supervisor of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes

Requirements

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)

Nice to Have

• Experience in a production oriented or warehouse environment
• Experience stocking shelves
• Experience as a cashier

Benefits