Document Production Associate

About This Role

This role is responsible for providing critical word processing and document production services for clients, ensuring the accurate and timely completion of job tasks. The associate will utilize tracking software, perform proofreading, and troubleshoot basic software issues to help achieve client satisfaction.

Responsibilities

• Utilize appropriate logs and/or tracking software for all document production work
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle
• Perform work in document production, proofreading, intake and workflow coordination functions
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to clients
• Troubleshoot basic software or hardware problems
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies

Requirements

• High school diploma or equivalent
• Minimum 1 year document production experience
• Skilled in the use of MS Office software (Word, Excel, PowerPoint)
• Strong keyboarding and typing skills
• Strong attention to detail
• Good organizational skills
• Ability to meet deadlines
• Ability to handle sensitive and/or confidential documents and information
• Ability to communicate professionally both verbally and in writing
• Proven customer service skills

Qualifications

• High school diploma or equivalent
• Minimum 1 year document production experience preferably in a legal, banking or large corporate environment

Nice to Have

• Familiarity with other software programs for editing and/or creating documents

Skills

* Required skills

Benefits