Document Production Associate

About This Role

This role is responsible for providing word processing and document production services for clients, utilizing appropriate tracking software and ensuring thorough job completion. The associate performs work in document production, proofreading, intake, and workflow coordination functions while adhering to established procedures and deadlines.

Responsibilities

• Utilize appropriate logs and/or tracking software for all document production work
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to clients
• Troubleshoot basic software or hardware problems
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies

Requirements

• High school diploma or equivalent
• Minimum 1 year document production experience
• Skilled in the use MS Office software (Word, Excel, PowerPoint)
• Strong keyboarding and typing skills
• Ability to handle sensitive and/or confidential documents and information
• Ability to meet deadlines

Qualifications

• High school diploma or equivalent
• Minimum 1 year document production experience preferably in a legal, banking or large corporate environment

Nice to Have

• Experience preferably in a legal, banking or large corporate environment
• Familiarity with other software programs for editing and/or creating documents

Skills

* Required skills

Benefits