District Manager

About This Role

Manage the performance of Restaurant Management Teams within a district, ensuring high standards of training, guest satisfaction, and operational excellence for a quick-service restaurant franchise.

Responsibilities

• Ensure all Team Members in the District are trained, motivated, and empowered to deliver total Guest satisfaction
• Evaluate each restaurant's QSC standards and provide feedback and coaching on improvement; conduct periodic inspections
• Communicate customer comments and concerns to appropriate Restaurant Manager and follow up for timely resolution
• Ensure all General Managers and GMITs receive appropriate orientation, training, and development opportunities
• Train, coach, and provide regular performance feedback (positive and corrective) to improve Team Members' performance
• Evaluate overall performance of General Managers and GMITs based on clearly communicated standards and expectations
• Provide appropriate and effective counseling and/or discipline
• Provide effective training and follow-up of new products, programs, and changes
• Actively recruit new General Managers and GMITs, ensuring Team Members are prepared for promotion and matching skills to restaurant needs
• Analyze business performance and initiate appropriate corrective actions when deviations occur from financial expectations
• Support company-wide marketing programs and evaluate local restaurant marketing strategies
• Ensure business and personnel practices are within legal bounds and consistent with company policies
• Serve as a role model and set a positive example for the team in all aspects of business and personnel management
• Negotiate vendor contracts for the districts, following company approval process
• Uphold company food safety, food handling, and sanitation requirements

Requirements

• 7-10 years previous restaurant experience
• 3-5 years in management positions (preferably multi-unit restaurant experience including full-service, fast food or convenience)
• Financial planning aptitude including planning, budgeting, scheduling, and P & L management
• Possess a valid Driver's License and able to travel to assigned store locations 4-5 days per week
• Strong interpersonal skills
• Ability to work with others as a team
• Ability to meet performance standards
• Ability to take initiative and solve problems

Qualifications

• 7-10 years previous restaurant experience, with 3-5 years in multi-unit restaurant management positions.

Benefits