Desktop Support Technician
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role will provide onsite and remote desktop support for users, managing hardware and software issues, and utilizing a tech genius bar model. The selected candidate will troubleshoot system, application, and hardware issues, ensuring timely resolution and customer satisfaction.
Responsibilities
- Provide onsite and remote desktop support to users
- Support hardware issues including desktops, laptops, printers, monitors, and peripherals
- Support software issues including OS, email, MS Office Suite (O365), AV, and collaboration tools
- Provide basic Active Directory support (password resets, application access)
- Support application and network connectivity issues and VPN
- Apply desktop patches
- Analyze issues and formulate solutions
- Troubleshoot system, application, and hardware issues
- Ensure customers are updated on ticket progress
- Utilize internal IT Knowledge Base to provide and find solutions
- Consistently update the ticket tracking system with status and fixes
- Perform routine system maintenance on laptops and desktops
- Track computer assets according to organizational standards
- Perform installation and configuration of software including operating system, patches, and 3rd party products
Requirements
- Experience with Windows 10 and MAC OSX support
- Experience with hardware support (desktops, laptops, printers, monitors, peripherals)
- Experience with software support (OS, email, MS Office Suite (O365), AV, collaboration tools)
- Basic Active Directory experience (password resets, application access)
- Knowledge of application and network connectivity issues, VPN
- Experience with desktop patching
- Proficiency in ServiceNow for ticket management and asset tracking
- Excellent customer service and problem solving skills
- Process and project-oriented mindset
- Ability to work individually and as part of a team
Nice to Have
- Prior experience with a walk-up bar support model (tech genius bar)
- Basic knowledge of network closet for backup support
Skills
* Required skills
Benefits
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.