Desktop Support Technician
Contract
Mid Level
Posted 3 weeks ago
Interested in this position?
Upload your resume and we'll match you with this and other relevant opportunities.
Upload Your ResumeAbout This Role
This role will provide onsite and remote desktop support for users, managing hardware and software issues, and utilizing a tech genius bar model. The selected candidate will troubleshoot system, application, and hardware issues, ensuring timely resolution and customer satisfaction.
Responsibilities
- Provide onsite and remote desktop support to users
- Support hardware issues including desktops, laptops, printers, monitors, and peripherals
- Support software issues including OS, email, MS Office Suite (O365), AV, and collaboration tools
- Provide basic Active Directory support (password resets, application access)
- Support application and network connectivity issues and VPN
- Apply desktop patches
- Analyze issues and formulate solutions
- Troubleshoot system, application, and hardware issues
- Ensure customers are updated on ticket progress
- Utilize internal IT Knowledge Base to provide and find solutions
- Consistently update the ticket tracking system with status and fixes
- Perform routine system maintenance on laptops and desktops
- Track computer assets according to organizational standards
- Perform installation and configuration of software including operating system, patches, and 3rd party products
Requirements
- Experience with Windows 10 and MAC OSX support
- Experience with hardware support (desktops, laptops, printers, monitors, peripherals)
- Experience with software support (OS, email, MS Office Suite (O365), AV, collaboration tools)
- Basic Active Directory experience (password resets, application access)
- Knowledge of application and network connectivity issues, VPN
- Experience with desktop patching
- Proficiency in ServiceNow for ticket management and asset tracking
- Excellent customer service and problem solving skills
- Process and project-oriented mindset
- Ability to work individually and as part of a team
Nice to Have
- Prior experience with a walk-up bar support model (tech genius bar)
- Basic knowledge of network closet for backup support
Skills
ServiceNow
*
Active Directory
*
Windows
*
Office 365
*
Troubleshooting
*
Imaging
*
VPN
*
Deployment
*
MAC OSX
*
Executive Support
*
C-Level
*
* Required skills
Benefits
Short-Term Disability
Dental
Vision
Transportation benefits
Time Off/Leave (PTO, Vacation or Sick Leave)
Long-Term Disability
Medical
401(k) retirement plan
Hospital
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Employee Assistance Program
Critical Illness
Accident
Health Spending Account (HSA)
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.
Professional Services
View all jobs at TEKsystems →
Related Searches
Similar Jobs
Computer Operator
Active
TEKsystems
·
Kansas City, KS
·
$20 - $25
Customer service
SharePoint
IBM Mainframe
Microsoft Suite
+9 more
1 week ago
Implementation Project Manager (Procurement)
Active Remote
TEKsystems
·
Tampa, FL
·
$50 - $70
SAP
1 week ago
Data Center Technician I
Active
TEKsystems
·
Sterling, VA
·
$23 - $26
Troubleshooting
RAM
Storage
CPU
+6 more
1 week ago
Siemens MES Lead
Active
TEKsystems
·
Greensboro, NC
·
$90 - $110
SQL
SAP S/4HANA
Scripting
Siemens MES
1 week ago
Database Administrator
Active Remote
TEKsystems
·
Honolulu, HI
·
$50 - $65
Python
SQL
AWS
Azure
+8 more
1 week ago