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Provide operational and technical support for refinery Business LAN Desktop & Server environments at Marathon Petroleum's Martinez refinery. Translate business requirements into solutions and ensure reliability & security of infrastructure services.
Responsibilities
- Provide operational and technical support for refinery Business LAN Desktop & Server environments
- Understand business requirements and translate them into solutions
- Work collaboratively with multi-disciplinary workgroups to seek solutions to problems
- Champion compliance & change efforts for improved reliability & security of infrastructure services
- Provide hardware and infrastructure support for customers at the Martinez refinery
- Handle Service Desk support/tickets and direct customer support
- Perform on-going technology maintenance as assigned
- Install, maintain, and support Field IT technology including desktop/laptop hardware and software
- Troubleshoot networked and stand-alone printers/copiers/scanners multi-function devices
- Support remote access technology, network switched Ethernet cabling, and audio visual equipment
Requirements
- Help Desk Support
- Windows 10
- Field Service Tech experience
- Office 365
- Print Servers
- Desktop support experience
- Troubleshooting skills
- Customer service skills
- Technical support skills
Qualifications
- Expert Level experience required
Nice to Have
- Excellent written and verbal communication
- Ability to communicate and interact with non-technical teams and business owners
Skills
Customer service
*
Active Directory
*
Office 365
*
Troubleshooting
*
Windows 10
*
Technical Support
*
Desktop
*
Help desk support
*
Print Servers
*
Microsoft operating system
*
* Required skills
Benefits
Short-Term Disability
Dental
Vision
Transportation benefits
Time Off/Leave (PTO, Vacation or Sick Leave)
Long-Term Disability
Medical
401(k) retirement plan
Hospital
Life Insurance (Voluntary Life & AD&D)
Employee Assistance Program
Critical Illness
Accident
Health Spending Account (HSA)
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.
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