Desktop Support Analyst

About This Role

Provide professional Tier 1 and Tier 2 deskside support for hardware and software issues, ensuring excellent customer service and efficient resolution of technical problems for users, including executives.

Responsibilities

• Provide Tier 1 and Tier 2 deskside support for hardware, software, operating systems, and peripherals
• Deliver remote and onsite troubleshooting for various devices and collaboration tools
• Resolve issues at first contact whenever possible and escalate when required
• Provide comprehensive support for meetings, including technical assistance and planning
• Deliver white-glove support for executives and VIP users
• Work with vendors on hardware/software troubleshooting, repair, replacement, and onsite escorting
• Accurately document incidents, requests, and resolutions in the service desk system
• Contribute to knowledge base articles and documentation
• Maintain organized equipment and supply storage areas
• Participate in deskside-related projects and deployments

Requirements

• 2+ years of deskside or end-user support experience
• Experience supporting Windows and macOS environments
• Familiarity with Active Directory, Microsoft 365, and ticketing systems
• Strong customer service and communication skills
• Ability to work independently and as part of a team

Qualifications

• Bachelor’s degree or equivalent professional experience
• 2+ years of deskside or end-user support experience

Nice to Have

• Experience supporting executives or VIP users
• Familiarity with endpoint management tools and collaboration platforms
• Experience in regulated or enterprise environments

Skills

* Required skills

Benefits